Delivery Policy
Thank you for shopping with Tech-E-Z. We are committed to providing you with a seamless delivery experience. Please review our delivery policy below:
Shipping Method:
All orders are shipped through our trusted courier service to ensure your items arrive safely and on time.
Delivery Charges:
Delivery charges will be calculated at checkout based on your location and the size and weight of your order.
Delivery Timeframe:
- Standard delivery is estimated to take 3-5 business days.
- Delivery times may vary for outlying areas.
Order Processing:
Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification once your order has been shipped, along with tracking information.
Delivery Queries:
If you have any questions or concerns regarding your delivery, please email us at accounts@techez.co.za. Our customer service team is here to assist you and ensure your delivery experience is smooth and satisfactory.
Refunds and Returns Policy
At Tech-E-Z, we strive to ensure that our customers are satisfied with their purchases. Please review our refunds and returns policy below:
Returns:
If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange, provided that the item is in its original condition and packaging, with all accessories and manuals included.
Return Process:
To initiate a return, please contact our customer service team at accounts@techez.co.za with your order number and reason for return. Our team will provide you with instructions on how to return your item.
Refunds:
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that delivery charges are non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at accounts@techez.co.za with your order number and a description of the issue. We will arrange for a replacement or a full refund, including delivery charges.
Exclusions:
Certain items, such as software, digital downloads, and clearance items, are not eligible for return or refund unless they are defective.
Warranty:
All tech products come with a manufacturer’s warranty. For warranty claims, please contact our customer service team at accounts@techez.co.za for assistance.
Thank you for choosing Tech-E-Z. We value your business and are committed to providing you with high-quality products and exceptional customer service.